1. Data Controller

We are the data controller responsible for your personal data in connection with the MOVA app.

2. Data Collection & Processing

We process these categories of personal data:

Data Categories

• Shop configuration: currency settings, language preferences, checkout rules
• Currency conversion: exchange rate preferences, price display settings
• Donation statistics: anonymized donation amounts and frequency data
• Usage analytics: anonymized feature usage and performance metrics
• Support communication: email correspondence and technical queries

3. Legal Basis for Processing

We process your data based on these legal grounds:

4. Data Retention Periods

We keep your data simple and secure:

• Active subscription data: Stored for billing purposes during subscription period
• Cancelled subscription data: Kept 90 days after cancellation for dispute resolution
• Support communication data: Emails retained 2 years for follow-up tracking

5. Your GDPR Rights

Under GDPR, you have these important rights:

6. Third Party Services

We share data with these trusted partners:

• Shopify APIs: Essential for app functionality and order processing
• Exchange Rate APIs: Required for accurate currency conversion

7. Data Security

We implement strong security measures including encryption during transmission and storage, access controls, regular security assessments, and automatic data deletion when you uninstall the app.

8. International Transfers

Any international data transfers are protected by appropriate safeguards such as adequacy decisions or standard contractual clauses.

9. Privacy Contact

Our Approach: Great Tools, Honest Communication

We build reliable currency conversion tools using premium data sources and robust infrastructure. Our goal is your success - we want your customers to have smooth, accurate experiences in your store.

Exchange Rate Philosophy

We provide accurate, regularly updated exchange rates from trusted financial data providers. Currency markets move quickly, so we recommend using our rates confidently for daily operations while staying aware of market conditions for your most critical pricing decisions.

Technical Reliability Commitment

We maintain enterprise-grade infrastructure with multiple monitoring systems and backups. We aim for maximum uptime and usually exceed our targets. When rare issues occur (internet outages, provider maintenance, external API issues), we work quickly to resolve anything on our end.

Service Scope & Fair Limitations

We're responsible for our software, servers, and service quality. We cannot be held liable for external factors beyond our control such as currency market volatility, internet infrastructure issues, third-party service interruptions, or force majeure events that may temporarily affect your store operations.

Partnership & Best Practices

We see ourselves as your technology partner. We recommend testing the app thoroughly in your environment, maintaining backups of critical settings, and monitoring currency market conditions for important pricing decisions. We're here to support your business success.

Privacy Policy & Terms of Service (English)

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